It seems that while there are millions of different websites on the internet, there are many elements which bind them together, including a frequently asked questions section (FAQ). But are you making the best use of yours, or is it just for show?

Many web masters will have a FAQ section because everyone else does, and the chances are that you will not update yours after the site has been launched. Is it really import? Yes, and it can save you hours of time answering the same questions over and over again.

Imagine the scene :-

You have set up your site, explaining each and every process and action that can be taken, but someone finds a small bug in your program, maybe you don’t accept GMAIL account email address, or something similar, which is very easy to explain. Lets say your site gets 10,000 hit’s a day, and of that 10,000 say 100 have a GMAIL account. When they try and register on your site, they do not receive the acceptance email and cannot log in, what do they do now? They will no doubt check your FAQ section, and if it is not there, they will email you direct (or worse, they will leave the site).

Imagine if each of these emails takes 2 minutes to open, read and then send a reply, that is 200 minutes a day (over 3 hours a day) which you are losing. If you had simply added a small FAQ entry to your list, explaining that you do not accept GMAIL accounts, you could save yourself over 20 hours a week - on an 8 hour day, that is 2.5 working days!

Imagine if you had 2,3 or 4 similar queries, all taking up the same time?

Now do you see the power of the FAQ section?